SLA
Metric Target Note
First inquiry reply (email / form) 1–2 business days For urgent site issues state your deadline in the message — we will assess capacity.
Indicative quote — finishing coordination After site visit or inputs Scope and price depend on the building, schedule and number of disciplines.
Staffing — shortlist proposal By profile and availability Typically a few business days after criteria are clear; instant placement is not guaranteed.
Client portal — access activation After contract approval Access for active clients only, upon request.